Managed Properties

With a distinguished legacy of over 19 years, the Crystal Duvet Hospitality Group stands as a leader in hybrid hospitality management.

We specialize in transforming a diverse portfolio of boutique properties into highly profitable, marketable assets across South Africa, Singapore, and Bali.

Our expertise is as varied as our locations, ranging from charming one and two-bedroom self-catering apartments to sprawling, full-service hotel resorts with over 300 keys. We have a proven track record of elevating underperforming establishments to new heights of success.

Our reach extends from the sun-kissed beachfront villas of Sanur, Bali, to the dynamic urban centers of Sandton CBD, Singapore China Town, Umhlanga Rocks Village, and Cape Town Foreshore.

We have also expertly managed properties in the serene, remote landscapes of the African Bushveld in Madikwe Game Reserve and the Kruger National Park, as well as in the breathtaking Drakensberg mountains.

This strategic hybrid approach, which seamlessly blends deep local knowledge with world-class international standards, ensures that every property under our management not only meets but consistently exceeds its financial potential, solidifying its status as a premier and valuable investment.

Industry Awards

Building on our financial successes, our managed establishments have repeatedly been honored with numerous accolades from both local and international industry bodies for our unwavering commitment to guest service excellence. 

These awards are a testament to our core philosophy: providing a superior value-for-money proposition while simultaneously achieving and exceeding our revenue and profitability goals.

Our dedication to growing your business is more than a promise—it's a proven track record of industry-recognized excellence.

Government & Industry Representative Bodies

Throughout our tenure, we have actively engaged with and provided leadership to numerous industry bodies and regulators, including the National Department of Tourism, the Eswatini Tourism Authority, the Tourism Business Council of South Africa, and the Tourism Grading Council.

Our involvement has often extended to chairing working groups and serving on boards, where we have played a pivotal role in developing policies and programs that advance the industry.

We have successfully leveraged these relationships to advocate for the industry's mandates, presenting our case to parliamentary oversight bodies and committees.

Our commitment to fostering effective working relationships with national and regional government bodies has remained steadfast, even through periods of leadership changes and challenges.

This close collaboration has enabled us to not only grow the industry and enhance guest service excellence, but also to effectively challenge unjust regulations that could hinder progress.

Incubator and Transformation Programmes

As industry innovators, we have developed numerous specialized Hospitality Business development and transformation programmes, which we have successfully implemented in both Accommodation and Food Service outlets across South Africa and Eswatini.

These programmes, structured in close collaboration with industry bodies, is a transformative initiative designed to provide comprehensive, turnkey solutions that accelerate the growth and success of hospitality businesses.

Our programme is built upon five core pillars of hospitality business management, strategically designed to empower entrepreneurs and drive sustainable growth. By working hand-in-hand with key stakeholders, we are not only developing individual businesses but also actively contributing to the broader transformation and expansion of the hospitality industry in the region.

Development Projects

For those looking to bring a hospitality vision to life, the Crystal Duvet Hospitality Group offers a comprehensive, turnkey development solution.

Our expertise spans the entire project lifecycle, from initial conceptualization and feasibility studies to tendering, budgeting, and securing board approval.

We then meticulously manage every aspect of the project's implementation, right up to the final operational handover.

Our commitment to detail is paramount, ensuring your vision is executed flawlessly.

This includes navigating complex legislative and Occupational Health and Safety (OHS) compliance, securing all necessary licenses, and developing operational playbooks, Standard Operating Procedures (SOPs), and quality assurance programs.

We also handle employee training, personnel placement, and the final handover, ensuring your establishment is fully prepared for success from day one.

Whether it’s a small refurbishment or a multi-million-dollar resort development, we leverage our extensive network of specialist partners to provide the technical expertise needed to transform your vision into a successful and profitable reality.

Our holistic approach guarantees a seamless transition from a bold idea to a thriving hospitality establishment.

Organisational Development

Through our hands-on, holistic organizational development approach, the Crystal Duvet Hospitality Group specializes in optimizing the structure and efficiency of diverse establishments.

We have successfully reorganized and adapted various operational frameworks to be more productive and focused on the unique visions of the boards we represent.

Our comprehensive solutions include the creation of bespoke operational playbooks and Standard Operating Procedures (SOPs), which form the foundation of our strategic growth initiatives.

Beyond structural changes, we are dedicated to instilling a robust culture of learning and development, all while upholding the highest principles of business and personal ethics.

This ensures that every organization we touch is not only more efficient but also ethically sound and primed for sustainable growth and value.